Terms of service

Terms and Conditions

Last modified 3/3/2025

These Terms and Conditions Agreement (this “Agreement”) are entered into by and between UNLOCK (“Unlock” or “we” or “us”) and you (“you” or “your”). You and Unlock may also be referred to individually as a “Party” and, collectively, as the “Parties.”

IT IS ESSENTIAL THAT YOU READ THESE TERMS OF SERVICE
AS THEY DESCRIBE AND, IN SOME CASES, LIMIT YOUR RIGHTS.

Your use of this App indicates your acceptance of this Agreement.

Unlock has developed, owns and operates the platform known as “Unlock” and such other related applications and websites as Unlock may create and with which it may partner (collectively, the “App”).

The App provides information relating to motivation, meditation, exercise, self-awareness, neuroscience, quantum physics and spirituality (collectively, the “Service Content”) to help those who use the App and watch or listen to the Service Content (each, a ”User” and, collectively, the “Users”) improve their lives.

Neither the App nor the Unlock Materials (defined below) have been prepared, reviewed or endorsed by any medical, psychological or psychotherapeutic authority and are purely for the entertainment of our Users.

Unlock uses Scott Buckley's music in their meditations.

The App and the Unlock Materials are not intended for persons under 18 years of age.

Therefore, the Parties agree as follows:

1. AGREEMENT TO BE BOUND

You agree to be bound by this Agreement by your use of the App. If you do not agree with or do not wish to be bound by any provision hereof, cease using this App immediately.

2. DEFINITIONS.

In addition to the definitions provided throughout the Agreement, the following terms have the following meanings when used herein:

- “Documentation” means any websites, manuals, videos, documentation, emails and other supporting materials related to the App that Unlock elects to provide you or that you can access under this Agreement. Documentation is considered part of the App.

- “User” means a person who has purchased the Service.

- “Service Content” means audios and other materials available to only Users.

- “Service” means the result of purchasing a service.

- “Service Fee” means the amount paid for the service.

- “Service Plan” the features of each level of Service as defined on the service page of the App.

- “Service Term” means the period from the commencement of a Service Plan to its termination.

- “Personal Information” means the contents of your profile, any additional information you may provide and any search criteria you may choose.

- “Unlock Materials” means audios, videos, publications, documentation, websites, apps or other benefits that are accessible through the App (including but not limited to Service Content).

- “Unlock Resources” means the App and the Unlock Materials.

3. LICENSES/SERVICES.

3.1. THE APP

You do not have to purchase a Service to use the App for the first 3 days.

New users experience the first 3 days of the app with access to 3 daily missions, one reward and the community features for free!

After this trial period, to continue using the Service - unlocking missions, earning rewards and engaging with the community, users will need to purchase a subscription plan (monthly or yearly).

Without purchasing a plan, you will lose access to the app and all features.

3.2. SERVICE

New users experience the first 3 days of the app with access to 3 daily missions, one reward and the community features for free!

After this trial period, to continue using the Service - unlocking missions, earning rewards and engaging with the community, users will need to purchase a subscription plan (monthly or yearly).

Without purchasing a plan, you will lose access to the app and all features.

If you purchase a Service, you shall have a limited, non-exclusive license to access, through the App, the Service Content as well as other Unlock Materials we may choose to provide to Users.

Having access to the Service after the 3 day trial period will require a valid credit card on which we will charge the service fee.

Service Plans automatically renew until terminated by you or us, as provided herein. Upon renewal, the method of payment provided by you shall be charged the Service Fee. In the event the payment method provided by you is declined, your access to our Service will be terminated.

We do not offer refunds. All Service fees are non-refundable.

Plan Changes

Upgrading from Monthly to Annual Plans: When upgrading your plan from monthly to annual, the upgrade will take effect at the end of your current monthly billing cycle.

Downgrading from Annual to Monthly Plans: When downgrading your plan from annual to monthly, the downgrade will take effect at the end of your current annual billing cycle. You will continue to enjoy all benefits of your annual plan until the end of your current billing cycle. No refunds will be provided for the unused portion of the plan.

3.3. TERMINATION

Unlock reserves the right to change its prices for the Service at any.

In addition to termination for failure of payment, any Service Plan and/or this Agreement may be terminated by either you or Unlock at any time, for any or no reason.

In the event of a termination by you other than on the renewal date of a Service Term,

(a) you will continue to have full access to Unlock Resources for the remainder of the then-current Service Term; and

(b) there will be no refunds, discounts or credits for amounts paid with respect to any portion of the then-current Service Term remaining after the effective date of termination regardless of reason.

At the conclusion of the Service Term during which you request termination,

(a) you will not be billed for any recurring Service Fees; and

(b) you will no longer have access to the Unlock Resources.

In the case of a termination of a Service Plan by Unlock due to a breach by you of this Agreement, Unlock reserves the right to immediately suspend or cease access to the Unlock Resources and/or claim additional damages as Unlock determines to be appropriate and warranted.

4. YOUR USE OF THE UNLOCK RESOURCES AND THE SERVICE CONTENT

4.1. Your Responsibilities.

You will (a) be responsible for your compliance with this Agreement, (b) use reasonable efforts to prevent unauthorized access to the Unlock Resources, notify Unlock promptly of any such unauthorized access or use, and (c) use the Unlock Resources only in accordance with the Documentation and all applicable laws and regulations, including, without limitation, applicable export control laws and regulations. You are solely and exclusively responsible for the security of the usernames and passwords issued to you. Unlock shall be entitled to rely on the authority of any person using the username and password in providing information to and taking all actions that the authorized user would be entitled to take or direct.

4.2. Restrictions.

You will not (a) make the Unlock Resources available to, or use the Unlock Resources for the benefit of, anyone other than yourself, (b) sell, resell, license, sublicense, distribute, rent, or lease the Unlock Materials, or include the Unlock Materials in a service bureau or outsourcing offering, (c) use the App to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights, (d) use the App to store or transmit malicious code, (e) interfere with or disrupt the integrity or performance of the App or any third-party data contained therein, (f) attempt to gain unauthorized access to the App or any related systems or networks, (g) permit direct or indirect access to or use of the Unlock Resources in a way that circumvents a contractual usage limit, (h) copy the Unlock Resources or any part, feature, function, or user interface thereof, (i) frame or mirror any part of the Unlock Resources other than as permitted in the Documentation, (j) access, record or copy the Unlock Resources in order to build a competitive product or service, (k) reverse engineer, disassemble or decompile the Unlock Resources, or (l) modify the Unlock Resources.

4.3 By participating in the community, you agree to engage respectfully and responsibly. The following behaviors are strictly prohibited:

Posting or sharing content that includes nudity, sexual content, violence, threats, hate speech, or any form of discrimination.
Harassing, bullying, or targeting other users with harmful or offensive language or behavior.
Sharing or posting content that violates any applicable laws or regulations.
Promoting or advertising yourself, your services or products, or the services/products of other individuals or entities. Any promotional activity, whether self-directed or on behalf of others, is strictly forbidden.

Unlock reserves the right to monitor all interactions within the community section. If you violate these guidelines, Unlock may take any of the following actions:

Issue a warning to cease the offending behavior.
Deduct points
Terminate your account and revoke access to the App entirely.

You retain ownership of any content you upload or share within the App ("User Content"). By uploading User Content, you grant Unlock a non-exclusive, royalty-free, worldwide license to use, display, and distribute your User Content in connection with the operation of the App.

5. YOUR REPRESENTATIONS AND WARRANTIES

You represent and warrant the following:

(a) You are eighteen (18) years of age or older.

(b) Any Personal Information you provide is yours only and shall be accurate at all times (including updates you may provide from time to time).

(c) If you are a User, you are accessing the Unlock Resources exclusively for your personal use and self-improvement with no intent to broadcast, republish, misrepresent, edit, copy, display or in any way use the Unlock Resources for any purpose other than your personal use and self-improvement.

(d) If you are a User, you have consulted your physician and have been advised that there are no physical, psychological or other conditions that would limit your engaging in any of the activities depicted in the Unlock Materials that would increase or create a risk of injury to you.

6. CONFIDENTIALITY

For the purposes of this Agreement, “Confidential Information” means any business or technical information that either Party discloses to the other Party, in writing, orally or by any other means, that should reasonably have been understood by the receiving Party due to “confidential” and similar markings, the circumstances of disclosure, or the nature of the information itself, to be proprietary and confidential to the other Party, including, without limitation, computer programs, code, algorithms, data, know-how, formulas, processes, ideas, inventions (whether patentable or not), schematics and other technical, business, financial, and product development plans, names and expertise of employees and consultants, and customer lists. Neither Party will use the other Party’s Confidential Information, except as permitted under this Agreement. Each Party agrees to maintain in confidence and protect the other Party’s Confidential Information using at least the same degree of care as such Party uses for its own information of a similar nature, but in all events at least a reasonable degree of care. Each Party agrees to take all reasonable precautions to prevent any unauthorized disclosure of the other’s Confidential Information, including, without limitation, disclosing Confidential Information only to such Party’s employees, independent contractors, consultants and legal and financial advisors (collectively, “Representatives”) (a) with a need to know such information, (b) who are parties to appropriate agreements sufficient to comply with this Section and (c) who are informed of the nondisclosure obligations imposed by this Section. Each Party will be responsible for all acts and omissions of its Representatives. The foregoing obligations will not restrict either Party from disclosing Confidential Information of the other Party pursuant to the order or requirement of a court, administrative agency or other governmental body, provided that the Party required to make such a disclosure gives reasonable notice to the other Party to enable them to contest such order or requirement. The restrictions set forth in this Section will not apply with respect to any Confidential Information that: (i) was or becomes publicly known through no fault of the receiving Party; (ii) was rightfully known or becomes rightfully known to the receiving Party without confidential or proprietary restriction from a source other than the disclosing Party who has a right to disclose it; (iii) is approved by the disclosing Party for disclosure without restriction in a written document which is signed by a duly authorized officer of such disclosing Party; or (iv) the receiving Party independently develops without access to or use of the other Party’s Confidential Information.

Your Confidential Information expressly includes the Personal Information. We follow generally accepted best practices to safeguard the Personal Information. We conduct background checks on and have confidentiality agreements with all personnel who have or may have access to the Personal Information, including but not limited to those in technical support.

7. SECURITY

Unlock shall implement and maintain appropriate measures in accordance with generally accepted industry standards to (i) protect against any anticipated threats or hazards to the security or integrity of the Personal Information; and (ii) protect against unauthorized access to the Personal Information.

8. INTELLECTUAL PROPERTY.

In addition to Unlock’s Confidential Information, Unlock owns all rights, title and interest in and to the Unlock Resources and any trademarks, copyrights, trade secrets and inventions, whether or not any of the foregoing are registered, and any ideas, suggestions, proposals, research or test results obtained through, from or as a result of your use of the Unlock Resources. Your rights to use the Unlock Resources are limited to the rights expressly granted to you in this Agreement. Accordingly, you shall not use the Unlock Resources in any manner except as provided herein. Unlock reserves all rights not expressly granted in this Agreement. You agree that you shall not attempt to claim, register or protect any interest in or to any part of the Unlock Resources.

If you send comments or suggestions about the Unlock Resources to us, including, but not limited to, notes, text, drawings, images, designs or computer programs, such submissions shall become, and shall remain, the sole property of Unlock. No such submission shall be subject to any obligation of confidence on the part of Unlock. We shall exclusively own all rights to (including intellectual property rights thereto), and shall be entitled to unrestricted use, publication, and dissemination as to all such submissions for any purpose, commercial or otherwise without any acknowledgment or compensation to you.

9. INDEMNIFICATION

You agree to indemnify and hold harmless Unlock, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the App or violation of this Agreement.

10. DISCLAIMER.

Unlock provides the UNLOCK RESOURCES on an “as is” and “as available” basis. To the extent permitted by law, Unlock disclaims all warranties, whether express, implied, statutory or otherwise, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement and those arising out of Video of dealing, usage or trade.

THE UNLOCK RESOURCES ARE CREATED AND PROVIDED WITHOUT ANY PARTICULAR USER IN MIND, WITHOUT THE CONSULTATION, REVIEW OR ENDORSEMENT OF ANY MEDICAL OR PSYCHOTHERAPEUTIC PROFESSIONAL AND ARE SOLELY FOR THE ENTERTAINMENT AND ENJOYMENT OF EACH USER.

11. ASSUMPTION OF RISK AND WAIVER.

You acknowledge and understand that exercise, yoga, meditation and other activities included within the Unlock Resources, like any physical or mental activity, have inherent risks of injury.

You expressly and unconditionally assume any risks and waive any and all claims against Unlock, regardless the bases upon which such claim(s) may be made, that may be based on, arise in connection with or be related to any of the following acts, circumstances or conditions, and regardless of the source or the cause of the issue including but not limited to failures of third-party Apps, applications with which the Unlock Resources interact or suggestions provided in the Unlock Resources:

(a) any personal injury to you or anyone else, whether physical, emotional or psychological, relating to, caused by or connected to any video, sound (audible or otherwise) activity or product depicted in the Unlock Resources (including but not limited to third-party goods and services);

(b) any damage to property of yours or anyone else’s relating to, caused by or connected to any activity or product depicted in the Unlock Resources;

(c) any unauthorized person uses your username and/or password to access the Unlock Resources with any result, including but not limited to making changes in authorizations;

(d) the Unlock Resources are partially or totally inoperative or inaccessible, or the quality or resolution thereof on your device(s) is not as indicated in the Unlock Resources;

(e) use of the Unlock Resources;

(f) viruses or other malicious software are transferred to your computer or other device by using the Unlock Resources;

(g) there are bugs, errors or inaccuracies in the Unlock Resources;

(h) third-party content, actions or inactions on or with respect to the Unlock Resources;

(i) a suspension or other action taken with respect to your account by Unlock; or

(j) deletion, corruption or destruction of any of the Personal Information.

No waiver by Unlock of any breach by you of any condition or provision of this Agreement shall be deemed a waiver of any similar or dissimilar provision or condition at the same or any prior or subsequent time, nor shall the failure of or delay by Unlock in exercising any right, power, or privilege under this Agreement operate as a waiver to preclude any other or further exercise thereof or the exercise of any other such right, power, or privilege.

For purposes of this section, any reference to Unlock shall include Unlock’s Affiliates, shareholders, directors, officers, employees, agents and contractors.

12. LIMITATION OF LIABILITY.

To the extent permitted by law, in no event shall Unlock have any liability to you for any indirect, special, incidental, punitive, or consequential damages (including for loss of profit, revenue, or data) arising out of or in connection with the Unlock Resources or this Agreement, however caused, and under whatever cause of action or theory of liability brought (including under any contract, negligence, indemnification or other tort theory of liability) even if advised of the possibility of such damages. To the extent permitted by applicable law, Unlock’s total cumulative liability to you or any third-party arising out of or in connection with the Unlock Resources or this Agreement, from all causes of action and all theories of liability, will be limited to and will not exceed the greater of the Service Fees (if you are a User) paid by you during the Twelve (12) months immediately preceding the claim or One Hundred Dollars ($100.00). The Parties agree that this section represents a reasonable allocation of risk.

13. GOVERNING LAW AND VENUE.

This Agreement will be governed by and interpreted in accordance with the laws of The Portugal without giving effect to any principles of conflict of laws.

14. DISPUTE RESOLUTION.

All disputes arising out of and related to this Agreement (each, a “Dispute”) shall be resolved exclusively by arbitration initiated and conducted Portugal by and in accordance with the rules of Portugal. Arbitration shall be final and binding upon the Parties. In any arbitration arising out of or related to this Agreement, the arbitrator shall award to the prevailing Party, if any, the costs and attorneys’ fees reasonably incurred by the prevailing Party in connection with the arbitration. The Parties shall maintain the confidential nature of the arbitration proceeding and the award, except as may be necessary in connection with a judicial challenge to an award or its enforcement, or unless otherwise required by law or judicial decision.

You agree that you may bring a claim against Unlock only in your capacity as an individual User, not as the User of or participant in any group or class.

Notwithstanding anything herein to the contrary, any Party may bring an action in any court of competent jurisdiction to compel arbitration under this Agreement and to enforce an arbitration award, or to seek any provisional remedy, including injunctive or similar relief, without posting a bond or other security. Otherwise, no Party shall initiate or prosecute any lawsuit or administrative action in any way related to any Dispute. Any such legal action or proceeding arising under this Agreement will be brought exclusively in the federal or state courts located in Portugal, and the Parties irrevocably consent to personal jurisdiction and venue therein. The prevailing Party in any such proceeding shall be entitled to recover its cost and reasonable attorneys’ fees incurred in such proceeding, including enforcement of any judgment.

EACH PARTY HEREBY IRREVOCABLY AND UNCONDITIONALLY WAIVES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT THAT IT MAY HAVE TO TRIAL BY JURY OF ANY CLAIM OR CAUSE OF ACTION, OR IN ANY LEGAL PROCEEDING, DIRECTLY OR INDIRECTLY BASED UPON, RELATING TO OR ARISING OUT OF THIS AGREEMENT, USE OF THE APP, USE OF THE SERVICE RESOURCES OR PARTICIPATION IN ANY OF THE ACTIVITIES OR USE OF ANY OF THE PRODUCTS INCLUDED OR DEPICTED IN THE APP (WHETHER BASED ON CONTRACT, TORT OR ANY OTHER THEORY). EACH PARTY (A) CERTIFIES THAT NO REPRESENTATIVE, AGENT OR ATTORNEY OF THE OTHER PARTY HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH OTHER PARTY WOULD NOT, IN THE EVENT OF LITIGATION, SEEK TO ENFORCE THE FOREGOING WAIVER AND (B) ACKNOWLEDGES THAT IT AND THE OTHER PARTY HAVE BEEN INDUCED TO ENTER INTO THIS AGREEMENT BY, AMONG OTHER THINGS, THE MUTUAL WAIVERS AND CERTIFICATIONS IN THIS SECTION. EACH PARTY HERETO CONSENTS TO SERVICE OF PROCESS BY CERTIFIED MAIL AT ITS ADDRESS LISTED HEREIN.

15. MISCELLANEOUS.

15.1. Assignment.  You may not assign any of your rights or obligations hereunder, whether by operation of law or otherwise. Unlock may assign this Agreement, in part or whole, inclusive of the Personal Information and personal account information, without your consent, to an Affiliate or in connection with a merger, acquisition, corporate reorganization or sale of all or substantially all of its assets or equity.

15.2. Binding Effect.  This Agreement shall be binding upon and inure to the benefit of the Parties and their respective permitted successors and assigns. This Agreement shall not otherwise give rise to claims by any third-party beneficiaries.

15.3. Amendment.  Unlock may amend this Agreement at any time, in its sole and absolute discretion; provided any changes in this Agreement as it pertains to Users shall be binding only upon renewal of the respective Service Plan. It is your responsibility to review these terms and conditions for changes. Your continued use of the Unlock Resources after the effective date of any such amendment shall be conclusive evidence of your consent to be bound by such amendment.

15.4. Force Majeure.  Neither Party will be responsible for any failure or delay in its performance under this Agreement (except for any payment obligations) due to causes beyond its reasonable control, including, without limitation, acts of God, strikes, lockouts, riots, acts of war, epidemics, pandemics, communication line failure, governmental orders (including but not limited to quarantines and business closures) and power failures.

15.5. Notices.  Notices, demands or requests which either Party is required or desire to give the other hereunder shall be deemed to have been properly given for all purposes if sent by email to the address provided by Unlock below or to you at the email address provided by you, effective on the next business day (based on Unlock’s time zone).

To Unlock: hello@unlock-app.com

To you: By email as provided by you at the time of registration and as may be amended by you from time to time.

By registering on the App or becoming a User, you expressly consent to receive any notices, announcements, agreements, disclosures, reports, documents, communications concerning new products or services, or other records or correspondence from Unlock, its Affiliates and third-parties with which Unlock does business. You consent to receive notices electronically by email, text or other messaging service.

15.6. Severability.  If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of this Agreement shall remain in full force and effect.

15.7. Section Headings.  Section headings are included for ease of reference only and have no binding effect.

15.8. Interpretation.  You acknowledge and agree that you have had sufficient time and opportunity to have this Agreement reviewed by your legal counsel. If this Agreement is ever construed, whether by a court or arbitrator, such court or arbitrator will not construe this Agreement, or any provision hereof, against any Party as the drafter. This Agreement is written in English and, notwithstanding the translation or translatability into other languages, the English language version of this Agreement shall be controlling.

15.9. Headings. The headings used herein are for convenience only and shall not be deemed to define, limit or construe the contents of any provision of this Agreement. The meanings given to terms defined herein will be equally applicable to both the singular and plural forms of such terms. Whenever the context may require, any pronoun includes the corresponding masculine, feminine and neuter forms.

15.10. Entire Agreement. This Agreement constitutes the entire agreement and understanding of the Parties with respect to the subject matter of this Agreement, and supersedes any and all prior understandings and agreements, whether oral or written, between the Parties with respect to the subject matter of this Agreement.

15.11. Survival.  Those provisions of this Agreement that by their terms or sense are intended to survive termination or expiration of this Agreement will survive and remain in full force and effect.